Article 1
By entering the premises, the visitor undertakes to respect these Visitor Rules and observe the instructions of the authorised personnel of the museum.
Article 2 – Visiting season
1. The visiting season is from 1 April to 30 September.
2. During the visiting season, the windmill is accessible daily except Mondays, from Tuesday to Friday from 1 PM to 5 PM, at weekends from 9 to 12 AM and from 1 to 5 PM.
3. The museum management may modify the opening hours due to operational or technical reasons; modification of the opening hours will be announced in advance on the museum website www.muzeum-km.cz. In exceptional cases, a tour of the windmill is possible outside the opening hours, but that is subject to availability of the staff and prior e-mail booking at muzeum@muzeum-km.cz.
Article 3 – Organisation of visitor operations
1. All the tours of the windmill are guided. The minimum number of a group for a guided tour is 2 people including non-paying children up to 6 years of age. The maximum number of people in a group depends on the physical capacity of the structure and safety considerations.
2. Tours can be booked in advance, both for groups and individuals. An accurate date and time of the start of the guided tour must be arranged in advance – in writing, by telephone, or via e-mail. Contact for bookings: Muzeum Kroměřížska, p. o., Velké náměstí 38/21, 767 01 Kroměříž, tel. +420 732 175 553, e-mail muzeum@muzeum-km.cz.
Article 4 – Admission fees
1. The entry to the windmill is subject to an admission fee paid in advance. Only cash payments are possible at the moment. The entrance fees are determined by a valid pricelist displayed at the cash desk and on the museum website.
2. After the payment of the admission fee the visitor receives a ticket that will be checked upon the start of the guided tour. All visitors shall keep a valid ticket until leaving the premises to be able to show it to the guide at any time if requested.
3. A ticket is valid for one entry only. A purchased ticket cannot be returned or changed.
Article 5 – Visits to the windmill
1. When visiting the exteriors and the interiors of the windmill, the visitors are kindly requested to mind the uneven surfaces or other hazards that correspond to the nature of the historical structure. Please note that an entry to the interiors of the windmill is not suitable for individuals with limited mobility and orientation.
2. Children under the age of 15 are only allowed to enter the windmill if accompanied by adults who take responsibility for their behaviour and making sure it complies with the requirements of the Visitor Rules.
3. During a guided tour, visitors shall not wander away from the group and must strictly follow the instructions and orders of the guide.
4. Interpretation of the guide is allowed only after prior agreement and only in case it is not possible to provide a foreign language interpretation by a museum guide or by means of an explanatory text in a foreign language. During interpreting, it is always essential to respect the standards of decorum and decency towards the other visitors.
5. Taking photographs inside the exhibition spaces is permitted for personal use only, and strictly without the use of external flash and tripod. Filming and sound recording is only possible with a special permission of the museum director. The photographs and video recordings taken in this facility may not be used for any commercial, study and scientific purposes without prior authorisation and payment of a respective fee.
6. By entering the premises of the windmill the visitors give their consent to the Kroměříž District Museum to take photographs of visitors inside the museum spaces to be used for promotion of the museum; such use shall not unduly interfere with the legitimate interests of an individual. This consent is granted for an indefinite period.
Article 6 – Protection and security of the national cultural monument, security of the collections and visitor safety
1. The visitors are obliged to follow the instructions of the museum staff issued in the interest of their safety and protection of the collections. In the event of disobeying these instructions, a visitor may be expelled from the museum premises without reimbursement of the admission fee. Expelled visitors must leave the premises immediately. For group trips, the leader of the group (teacher, supervisor) is responsible.
2. During the visit, visitors shall behave in such a way that their actions do not endanger the safety of themselves, other visitors and museum staff and their property, as well as the museum equipment and the collections displayed or exhibited. Furthermore, the visitor’s behaviour shall not restrict or inconvenience other visitors.
3. Access to the premises is strictly forbidden to individuals reasonably suspected of being drunk or taking drugs.
4. Access to the windmill is forbidden to visitors in heavily soiled, insufficient or otherwise inappropriate clothing or shoes.
5. Smoking and handling of open flame and flammable substances is strictly forbidden within the entire premises.
6. If any loss or damage to any collection objects is discovered, all visitors present in the museum spaces at the time are obliged to submit to all necessary security measures, wait until the arrival of the police officers and obey all their instructions and orders (including any personal inspections performed by the officers of the Police of the Czech Republic).
7. It is forbidden to damage and endanger the exhibited collection objects or other property within the premises of the windmill. In particular it is strictly forbidden to:
a) bring weapons of any kind into the premises,
b) touch any of the exhibited objects and walls, write, scratch or draw onto the walls outside and inside the windmill or otherwise damage them,
c) disturb the guide with noise (e.g. music, singing, using mobile phones, loud noises or other activities),
d) eat or drink in the interiors, enter the interiors with ice cream, beverages, etc.,
e) enter with dogs or other animals, with the exception of guide dogs for the blind.
Article 7 – Final provisions
1. In case of any complex professional questions from the visitors, which the museum guide cannot responsibly answer, and upon arrangement with the questioning visitor, the question will be written down along with a contact of the questioning visitor and left at the cash desk to be answered by a relevant museum professional or museum management worker, in writing or via telephone. The museum management does not disclose any information about the value of the exhibited objects or any facts pertaining to the security of the building.
2. Visitors can enter any wishes, comments, suggestions or complaints in the visitor book, which is available upon request from the cash desk.
3. In the event of any serious health threat to a visitor during a visit to the museum, a museum worker on duty will provide first aid or call medical emergency services and keep the visitor comfortable until the arrival of the physician or paramedics.
4. Kroměříž District Museum shall not be liable for any injuries and damages resulting from any violation of the Visitor Rules. The compensation for damage caused to the collection objects or property of the museum will be claimed from the individual who caused the damage.
5. Any damage to the property of the museum, property and health of the museum visitors shall be immediately reported to the guides or other museum worker who will make a record of the damage or injury.
We thank all the museum visitors for kindly respecting these rules.
Kroměříž, 14 May 2024
Mgr. Martina Miláčková, Director of the Kroměříž District Museum